Rolling out at a customer

AI replies to customer reviews and enquiries in Telegram and MAX

A brand gets hundreds of identical questions: "is it in stock", "how do I use it", "where can I see the ingredients". Everyone waits hours for an answer. The assistant answers in a minute, in the tone you set, and calls in a live person for a complaint.

In short

What it is: The assistant answers routine reviews and buyer questions in Telegram and MAX according to your rules. Complicated cases it hands over to a person.
Who it's for: Brands with a stream of buyer questions in messengers and on marketplaces.
Price: We quote it once we've seen how the work is organised on your side.
Readiness: Rolling out at a customer

What's included

Answers from your own materials: website, instructions, standard questions. It doesn't invent things.
Works where the buyers write: Telegram and MAX.
You set the tone and the rules: what must not be promised, when to apologise, when to call a person.
Complaints and unusual cases go straight to an operator, with the context already gathered.
The first two weeks are a pilot on your real enquiries, so you can see the share that gets closed.

Who it's for

Brands with a stream of buyer questions in messengers and on marketplaces.
Small support teams that can't reply on the same day.

What it costs

We name the exact figure after a call — but here is what shapes it, so you know the order of magnitude early:

How much we connect. One task and one system is one story; five teams and five systems is another.
Where the data comes from. A ready API is fast. Exports, a legacy database or paper take longer and cost more.
How much is custom. A standard setup is configured; a non-standard one is written for you.
Whether hardware is needed. A panel, a simulator, a server — a separate line, named up front, not at the end.

A launch usually takes two to four weeks from the moment we agree on the task.

Common questions

How much does «Replies to reviews and enquiries» cost?

We quote after a conversation: it depends on how many processes we connect, where the data comes from, how much is non-standard, and whether hardware is needed. We share the order of magnitude up front, not at the end.

Is this already live, or only a demo?

Rolling out at a customer. We don't pass a demo stand off as a production rollout: every solution states its status honestly.

Who is this for?

Brands with a stream of buyer questions in messengers and on marketplaces. Small support teams that can't reply on the same day.

How long does a launch take?

Usually two to four weeks from the moment we agree on the task. One task with one integration is faster; several teams and systems take longer. We name the exact timeline together with the price.

See it on your own task

Write a couple of lines about what you'd like to fix in your day-to-day work. We'll explain how it fits your processes and show it running — usually we reply the same working day.